Deleting your account and data
TOTP Authenticator doesn't require an account by default; codes generate and store entirely on your device. This page covers how to remove app data, Cloud Sync data, and anything tied to an account, in one place.
Do I need an account to use TOTP Authenticator?
No. Adding accounts and generating codes both work without ever creating an account with us.
How do I delete the app and its data from my device?
Uninstall the app the normal way for your phone. That removes everything stored locally, encrypted, on the device. If you saved a backup file to the default location, it's deleted automatically when you uninstall on Android 11+ and isn't shown in your file manager beforehand. If you want to keep a copy, use Share Backup or a custom save location before you uninstall.
I turned on Cloud Sync. Does deleting the app also delete my cloud backup?
No. Uninstalling doesn't touch your iCloud or Google Drive. Delete the Cloud Sync backup from inside your iCloud or Google Drive storage settings directly.
I connected the browser extension. Does deleting the app remove that?
Removing the browser extension from your browser stops it from receiving new codes. If you want the sync relay tied to your account cleared as well, contact support@nexoradigitech.com and we will look into it for you.
How do I delete my account entirely, including anything on your servers?
Because the app doesn't require an account by default, most people have nothing to delete beyond what's above. If you used Cloud Sync or the browser extension, email support@nexoradigitech.com and we'll delete anything tied to your request. See the privacy policy and subprocessors page for what that could include.
How long does a deletion request take?
We handle deletion requests as soon as we can after we've verified the request came from you. We don't yet publish a fixed turnaround time for this.