Help centre
Search for your problem below, or browse by topic. If you're moving to a new phone, start with the guide for that. Most of what people search for lives there.
Top problems right now
- QR code won't scan
- Do I have to pay to move phones? (No.)
- Restoring a backup on a new phone
- Backup isn't working
- Wrong time / codes rejected
- I paid and the feature doesn't work
Browse by topic
Getting started
Add your first account and back it up.
Backup and restore
Free on both platforms. How it works.
Moving to a new phone
Pick the situation you are in.
Troubleshooting
All 20 problem pages, by topic.
FAQ
Short answers to common questions.
Glossary
TOTP, 2FA, secret, otpauth:// and more.