Contact support
Our help pages usually answer faster than waiting on a reply, so try one below first. If that doesn't sort it out, email us at support@nexoradigitech.com. We read every message. How quickly we can reply varies with volume, but every request gets an answer.
Email us
Include these three things and we can usually answer in one reply:
- Your platform and app version (e.g. "Android app 2.14, Pixel 8")
- What you were doing when the problem happened
- The exact wording of any error message
Email support@nexoradigitech.com
Never include a 2FA secret, backup file, or recovery information in an email. We will never ask for them.