How do I cancel or refund my purchase?

The one-time purchase is billed and refunded through your device's app store, not by us directly. Request a refund from Apple or Google using your purchase receipt, and it follows their standard policy and timeline.

Cancel or refund a purchase

Quick answers

How do I cancel or refund my purchase?: The one-time purchase is billed and refunded through your device's app store, not by us directly. Request a refund from Apple or Google using your purchase receipt, and it follows their standard policy and timeline.

The one-time purchase is billed and refunded through your device's app store, so we can't process refunds ourselves. Request one from Apple or Google using your purchase receipt. It follows their standard refund window and policy.

Symptom

"How do I cancel or get a refund on my purchase?"

Why this happens

Cloud Sync and browser-extension push are a one-time in-app purchase processed entirely by Apple or Google, so refunds are handled at the store level under their own policies. There's no subscription to cancel. A one-time purchase either stays purchased or is refunded through the store.

Fix

Find your purchase receipt: an email from Apple or Google, or your order history in the store app.
On iPhone: go to reportaproblem.apple.com, sign in, find TOTP Authenticator, and request a refund.
On Android: open the Google Play Store → Order history, find the purchase, and select "Report a problem" to request a refund.
Refunding doesn't remove your accounts or data. Backup, restore and account management stay available; only Cloud Sync and browser push stop working.

If that didn't work

We can't override a store's refund decision, but contact support if there's anything else we can help with. If the purchase itself isn't being recognized, see restoring a purchase.

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