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Restoring a purchase

Quick answers

Do I have to buy Premium again after changing phones?
Not on the same platform and store account. Tap "Restore Purchase" on the Cloud Sync or Browser Extension screen and it comes back free. Moving from iPhone to Android (or the reverse) does need a new purchase, because the two stores are unrelated.
Why do I have to buy the app twice on iPhone and Android?
The purchase is held by your App Store or Google Play account, and there's no server on our side linking the two. The same choice that keeps your codes private also means a purchase can't cross stores.

If you bought the one-time purchase before, you don't need to buy it again on the same device or after reinstalling. Open Cloud Sync or Browser Extension and tap "Restore Purchase." It only restores on the same store account and platform. iOS and Android purchases are separate, because each one is held by its own store account.

Symptom

"Ich habe Premium erworben… leider durch Handywechsel auf dem neuen kein Premium mehr… muss etwa jedesmal das Premium erworben werden?" ("I bought Premium… after changing phones I don't have it on the new one… do I have to buy it every time?")

Why this happens

The purchase is a one-time purchase held by your App Store or Google Play account, not by an account of ours. Nothing on our side links the two stores together, because we don't run a server holding your data in the first place (the same trade-off that keeps your codes private, see /security). As long as you're signed in to the same store account, restoring is free and instant. It doesn't cross from iOS to Android or back, because those are two separate stores.

Fix

  1. Open the Cloud Sync or Browser Extension screen in the app.
  2. Tap "Restore Purchase."
    The TOTP Premium screen, with a Restore Purchases link below the list of paid features.
    Restore Purchases sits at the bottom of the premium screen.
  3. Confirm you're signed in to the same Apple ID / Google Play account you originally purchased with.
  4. If you're moving from iPhone to Android (or the reverse), you will need to buy it again on the new platform. See /pricing. This is by design, not a bug.

If that didn't work

Contact support with your purchase receipt or date and the store account you used.

Related: I paid and the feature doesn't work · Do I have to pay to move phones? · What's free and what isn't · Help centre

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